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Frequently Asked Questions

VeDA Disclaimer

VESTIBULAR DISORDER BASICS

Community of Support

VeDA PROFESSIONAL MEMBERSHIP

PUBLICATIONS

VeDA ONLINE TRANSACTIONS

VeDA Policies

VESTIBULAR DISORDER BASICS

Why am I dizzy?

Dizziness and imbalance can have both vestibular and non-vestibular causes. The inner ear vestibular organs signal to your brain whether you are moving and how your head is oriented relative to gravity. Your brain then integrates these signals with those received from your eyes, muscles, and joints. When any part of the vestibular system malfunctions, this process of integration breaks down, and dizziness and other symptoms may result. (See our chart for a detailed illustration of how the balance system works.) Medical evaluation from a qualified vestibular specialist is essential for determining whether your dizziness is caused by a vestibular problem, some other cause, or a combination of factors. (Return to the top of this page.)

How do I find medical help? What kind of specialist do I need?

Diagnosis and treatment are not always straightforward for vestibular disorders. Vestibular disorders can affect a person in many ways and are often unpredictable, occurring on a constant or intermittent basis. If you’ve reviewed our list of symptoms and suspect you may have a vestibular disorder, or have already been diagnosed but want a second opinion, you can use VeDA’s provider directory to find a health professional that can provide appropriate diagnostic testing. See our list of specialties for more information. (Return to the top of this page.)

What is vestibular rehabilitation therapy (VRT)?

Vestibular rehabilitation therapy (VRT) is a type of physical therapy that helps train the central nervous system to compensate for vestibular dysfunction. Our publication, Vestibular Rehabilitation—An Effective, Evidence-based Treatment, discusses VRT in more detail. Studies examining the effect of VRT strongly demonstrate its effectiveness in decreasing symptoms of dizziness and imbalance. (Return to the top of this page.)

What home-based exercises should I do?

Please see our page on home-based exercises. VeDA does not recommend doing vestibular exercises at home without a medical diagnosis and a personal treatment plan from a qualified physical or occupational therapist. All vestibular disorders are not the same, and a treatment that will help one person can harm another. (Return to the top of this page.)

What medications should I take? What about nutritional supplements or remedies?

Medication is a short-term strategy because it dampens symptoms, making it more difficult for the brain to learn to compensate for vestibular dysfunction. However, for people in an acute stage of dizziness, medication is sometimes used. The kind of medication you are prescribed depends on your medical history and diagnosis.See our page on medications used to treat vestibular disorders for more information.

No nutritional supplement or other remedy has been clinically shown to improve symptoms of vestibular dysfunction. Before adding such substances to your diet, it is vital to check with your doctor about potentially harmful effects, especially if you are taking prescription drugs. It's also important to use extra caution because supplements are not subject to the same stringent standards as drugs. The US Food & Drug Administration (FDA) is a helpful resource for consumer tips for evaluating supplements and remedies. (Return to the top of this page.)

I need support and help with coping. What are my options?

Visit our 'Finding Help & Support' page for information on face-to-face support groups for vestibular disorders. Unfortunately, there are many locations where no such support groups exist. We encourage everyone to join us on our Facebook page, where people with vestibular disorders from all over the world gather to share information and support. (Return to the top of this page.)

I want to travel. What precautions should I take?

Problematic travel conditions include those that involve exposure to rapid altitude or pressure changes, certain motion patterns, or disturbing lighting. Precautions depend on your specific vestibular disorder, transportation method, and conditions and planned activities at your destination. More information about these factors, as well as strategies and practical tips for managing them, are available in our free short publication, Travel and Vestibular Disorders. This article especially emphasizes the challenges of air travel and includes a table with flying recommendations for the most common vestibular disorders. (Return to the top of this page.)

Anatomy of the ear - what does it look like?

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Community of Support

What are the benefits of donating?

One of the most enriching benefits of donating is becoming part of an online community of people who understand what it’s like to have a vestibular disorder. You also receive a complementary subscription to VeDA’s quarterly newsletter, On the Level, with information about vestibular research, rehabilitation, and more! Best of all, you’ll be helping VeDA promote awareness for the challenges of dealing with a vestibular problem.

VeDA offers professional membership for vestibular healthcare professionals, which includes a listing on our popular provider directory, access to co-brandable, digital copies of our publications, and the opportunity to list workshops and classes in our online calendar of events.

For more information about becoming a professional member of VeDA, including membership fees, click here. (Return to the top of this page.)

Click here if you would like to make a gift to VeDA. Thank you! (Return to the top of this page.)

How do I access the patient forum?

To access the patient forum you will need a website login (see below). After you have a login, go to our home page, login (see the login link at the top of the page), then either enter the URL https://vestibular.org/forum or click on the logo at the top of the page to bring you back to the home page and select the Patient Forum button on the right side of the page. (Return to the top of this page.)

Do I need a website login? How do I get one?

You do not need a website login to access most of the content on our site. A website login is only required to access member-only content, such as the member forum, or to renew your membership online. If you do not already have a website login, contact customer service at 800.837.8428 or via email at info@vestibular.org(Return to the top of this page.)

VEDA PROFESSIONAL MEMBERSHIP

How do I add my clinic to your provider directory of vestibular disorder specialists?

To be listed in the provider directory, you must be a VeDA professional member with current dues. Professional members may submit information online (see instructions below) or print out and return the provider directory form. If you are not yet a professional member you can subscribe online or mail an order form with your check or credit card information.

If you already have a professional membership and are NOT currently listed in our provider directory:

  1. Login to the VeDA website. If you are a current member and do not have a user account, contact customer service.
  2. Go to “My Account”
  3. Select the “Provider Listing” tab
  4. Select “Create a Provider Listing”
  5. Enter your “Provider Listing Title” as you would like it to appear in our directory (e.g. “My Name, PhD”).
  6. Enter other information as appropriate. You may want to upload an image of yourself, enter your professional certifications, etc.
  7. Select from a drop down menu of provider specialties. To select more than one specialty select one and press “Ctrl”, then select another.
  8. You may want to add a description of your practice (this can be anything you want to say about yourself).
  9. Enter the locations of the clinic(s) where you practice.
  10. You can enter up to three (3) clinic locations.
  11. Select “Save”
  12. Note: Your listing will not be published until it is reviewed and approved. A VeDA customer service representative will review your listing within 3 days.

If you already have a professional membership and ARE currently listed in our provider directory, follow steps 1-4 above, then contact a customer service representative - make sure to let us know what "user name" you entered when creating your website account. We will give you permissions that will allow you to edit your listing, then you can continue with the above instructions (steps 5-15) to edit your listing.

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How many practice locations can I include in my provider directory listing and how can I add more?

You may list up to three practice locations where you physically see patients. You can do so online using your website login. Please contact a customer service representative if you need assistance (by phone at 800.837.8428 or email at info@vestibular.org). (Return to the top of this page.)

Where can I find professional development opportunities?

We maintain a frequently updated calendar which lists conference and training events specifically focused on helping professionals develop expertise in diagnosing and treating vestibular disorders. As a professional member of VeDA, you will receive the monthly eblast V-News Pro which contains a list of upcoming development opportunities. (Return to the top of this page.)

I teach courses or am organizing a conference. How do I add my event to your calendar?

For information about how to submit an event, see the instructions at the top of our calendar. We confine our listings to conferences of interest to vestibular health care professionals. (Return to the top of this page.)

Do I need a website login? How do I get one?

You do not need a website login to access most of the content on our site. A website login is only required to access member-only content. If you do not already have a website login, contact customer service at 800.837.8428 or via email at info@vestibular.org(Return to the top of this page.)

How do I submit an article to be published on the VEDA website?

One benefit of VeDA professional membership is the opportunity to submit patient-focused articles to be published in the "News" section of VeDA's website. See VeDA's Editorial Guidelines for details and instructions. Please use appropriate referencing(Return to the top of this page.)

PUBLICATIONS

How can I order bulk publications?

Many of VeDA’s publications are available free online. Bulk (minimum of 25) hard copies of our short publications may be requested by contacting VeDA. Bulk orders are VeDA's cost plus 10%. Copies of VeDA's books - Balancing Act and BPPV - What You Need to Know can be purchased on Amazon. (Return to the top of this page.)

Will you mail materials to a friend/family member who does not have Internet access?

Yes. To request that we mail a printed membership brochure and a list of publication titles to a specific address, contact us by e-mail, mail, toll-free voice mail, or fax. Please be sure to provide the recipient’s complete name, address, zip code, and country (if outside the US), as well as a phone number and e-mail to help us reach you if we have mailing difficulties. (Return to the top of this page.)

May I make copies of your short publications to distribute or reproduce your content on my website?

Our growing list of free short publications may be freely distributed in print. Anyone is welcome to directly link to our webpages or free short publications, but we do not give permission to reproduce them online with the exception of short quotes (see our permissions guide). Thank you for respecting our copyright. (Return to the top of this page.)

VEDA ONLINE TRANSACTIONS

Are online transactions on your website secure?

Yes, VeDA has the highest level of security, called SSL or Secure Socket Layer, which are cryptographic protocols designed to provide communications security over a computer network. You can see this in our URL, which has an "s" at the end of the "http" (i.e. https://). VeDA uses a credit card processor which uses a secure payment gateway.

What type of payment do you accept? Can I order in non-US currencies?

VeDA accepts credit cards and checks. We accept Visa, MasterCard, Discover, and American Express. To pay by check, please mail your check (made out to VeDA) to 5018 NE 15th Ave Portland, OR 97211. VeDA accepts payment by check in US dollars (USD) and through verified credit card payments with international credit cards. (Return to the top of this page.)

There was a problem with my credit card transaction; what should I do?

For billing questions, please contact VeDA by e-mail or by phone at (800) 837-8428. (Return to the top of this page.)

Do you refund shipping charges?

We refund shipping charges if:

  1. We ship an incorrect product, or
  2. If we ship a broken or defective product.

If we re-ship a product in these cases, we do not add another shipping charge. (Return to the top of this page.)

Sponsorship & Advertising Policy

To further our mission, VeDA accepts advertising and sponsorship under strict guidelines. We will refuse any advertisement that we believe is incompatible with our mission. The presence of an ad on our site or in one of our newsletters does not imply endorsement of the advertised company or product. Advertisers and sponsors must not make unsubstantiated health claims or suggest VeDA has endorsed a product. 

VeDA maintains a distinct separation between advertising content and editorial content. All advertising content on VeDA’s website or in one of our newsletters is clearly labeled as an advertisement. Sponsored areas of the site are labeled as such, and the sponsoring organizations are identified.

For more detailed information about advertising and sponsorship click here.

Privacy Policy

VeDA does not sell, trade, or otherwise share user information. Read our full privacy policy: vestibular.org/privacy.

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